SAIL's Frequently Asked Questions
What makes SAIL different from other programs already available in the community?
SAIL is the only program of its kind in our area. Our focus is on independence and helping older adults continue to thrive through involvement, interactions, and learning. Members not only draw from services, they have a key role in the governance of SAIL as well as its day-to-day operations. Most importantly, members support one another, rather than relying entirely on support from us.
What kinds of services does SAIL offer?
SAIL provides numerous services including access to pre-screened service providers, educational events, transportation, medication reviews, volunteer opportunities, social events, and so much more! For a complete list of what is offered at each membership level, please visit the "Membership" page of our website.
Do you work with other agencies that provide similar services?
SAIL works with several community organizations to the fullest extent possible. We are constantly identifying unmet needs and finding ways to meet them. Some of the organizations we work closely with are; West Madison Senior Coalition, Monona Senior Center, Dane County Health and Human Services, Safe Communities, and more!
Where is SAIL located?
SAIL’s office is located at the Oakwood Village University Woods campus. We serve individuals all throughout Dane County.
How does SAIL decide what services to offer?
SAIL members take an active role in driving the program. SAIL has created four teams led by member volunteers: Finance, Marketing, Product, and Membership. A member Connections Group meets monthly to discuss program ideas and provide feedback to staff. We are very open to the input of our members, as they are our heartbeat and can best help us understand what is needed.
What does it cost to join SAIL?
A full SAIL membership has an annual fee of only $395 per household. An Associate membership is also available for $195. SAIL offers a sliding fee for those with a financial hardship.
How do I join SAIL?
Simply call the SAIL office at 608-230-4321, email us at email@example.com, or sign up through the "Join" tab on the website. Once you’ve signed up, we’ll schedule a personal appointment to deliver your membership information. If you pay annually, should ever have to cancel your membership, you’ll receive a refund of unused months.
Can I charge my membership?
Yes, we accept Visa, MasterCard, Discover, and American Express.
What types of volunteer opportunities does SAIL offer?
SAIL offers many volunteer opportunities including committee work, public relations, visitation/companionship, member transportation, office assistance, light handyman work, and more. Please visit the "Support" page of our website to learn more about volunteering.
How do I become a SAIL volunteer?
Call the SAIL office at 608-230-4321 and we’ll provide an application form and a Background Information Disclosure form required of all volunteers. You can also download and send the paperwork via the "Support" page on our website. Once we receive and review your application, we'll contact you regarding next steps.
If I volunteer, do I have to commit to a certain number of hours or a regular schedule?
No, there is no minimum time requirement for SAIL volunteers. We encourage all volunteers to commit to the amount of time they feel they can successfully manage.
How do you develop your list of service providers?
We receive suggestions from members and others associated with SAIL. As an organization, we have many resources to call upon for referrals and we do a thorough screening and background check.
How are services arranged with SAIL service providers?
When you join SAIL, we provide you with your own directory of service providers. You may contact the service providers directly and identify yourself as a SAIL member or you can call SAIL and we’ll be happy to call them for you.
What if I need a service and SAIL does not have a service provider listed who provides that service?
Because SAIL is sponsored by two local non-profit organizations, we have access to a variety of resources to help locate a recommended service provider for you to contact. Just give us a call at 608-230-4321 or e-mail firstname.lastname@example.org and we'll help you!
What if I have a problem with a service provider or the work that was done?
Call SAIL to discuss your concern. We will work on your behalf to ensure your satisfaction.
What if the service providers I use are not in the SAIL directory?
You can continue using your favorite service providers, but if they are not listed in our SAIL Member Services Directory, we will not be involved in background checks or consumer advocacy.