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Frequently Asked Questions


What makes SAIL different from other programs already available in the community?


SAIL is unique because we’re a non-profit, membership program dedicated to helping people age 55 and over live active and independent lives. Members not only draw from services, they have a key role in the governance of SAIL as well as its day-to-day operations. And, members help one another remain independent and socially connected.

What kinds of services does SAIL offer?


SAIL provides access to pre-screened service providers to help around your home. These include handymen, yard care professionals, electricians, plumbers, window washers, etc. We also provide a daily automated check-in service, house checks, social activities, volunteer opportunities and services, in-home technical assistance, referrals to community resources, and much, much more.

Do you work with other agencies that provide similar services?


SAIL works with several community organizations to the fullest extent possible. We are constantly identifying unmet needs and finding ways to meet them. Some of the organizations we work closely with are; West Madison Senior Coalition, Monona Senior Center, Dane County Health and Human Services, Safe Communities, and more!

What does it cost to join SAIL?



A full SAIL membership has an annual fee of only $395 per household. An Associate membership is also available for $195. SAIL offers a sliding fee for those with a financial hardship.



Where is SAIL located?



SAIL’s office is located at the Oakwood Village University Woods campus; however, our services are available anywhere in Dane County.  


How does SAIL decide what services to offer?



SAIL members take an active role in driving the program. SAIL has created four teams led by member volunteers: Finance, Marketing, Product, and Membership. A member Connections Group meets monthly to discuss program ideas and provide feedback to staff. 


How do I join SAIL?



Simply call the SAIL office at 608-230-4321, email us at, or sign up through the "Join" tab on the website. Once you’ve signed up, we’ll schedule a personal appointment to deliver your membership information. If you pay annually, should ever have to cancel your membership, you’ll receive a refund of unused months.


Can I charge my membership?



Yes, we accept VISA, MasterCard, Discover and American Express.


How do you develop your list of service providers?


We receive suggestions from members and others associated with SAIL. As an organization, we have many resources to call upon for referrals and we do a thorough screening and background check.

How are services arranged with SAIL service providers?


When you join SAIL, we provide you with your own directory of service providers. You may contact the service providers directly and identify yourself as a SAIL member, or you can call SAIL and we’ll be happy to call them for you.

What if I need a service and SAIL does not have a service provider listed who provides that service?


Because SAIL is sponsored by two local non-profit organizations, we have access to a variety of resources to help locate a recommended service provider for you to contact.

What if I have a problem with a service provider or the work that was done?


Call SAIL to discuss your concern. We will work on your behalf to ensure your satisfaction.

What if the service providers I use are not in the SAIL directory?


You can continue using your favorite service providers, but if they are not listed in our SAIL Member Services Directory, we will not be involved in background checks or consumer advocacy.

What types of volunteer opportunities does SAIL offer?


SAIL offers many volunteer opportunities including committee work, public relations, visitation/companionship, member transportation, office assistance, light handyman work, and more.

How do I become a SAIL volunteer?


Call the SAIL office and we’ll provide an application form and a Background Information Disclosure form required of all volunteers. Or, you can download the application from the "Volunteer" tab. Once we receive and review your application, we'll contact you regarding next steps.  

 If I volunteer, do I have to commit to a certain number of hours or a regular schedule?


No, there is no minimum time requirement for SAIL volunteers. We encourage all volunteers to commit to the amount of time they feel they can successfully manage.

What if I am already volunteering with another agency?


Great! If there is time to add SAIL to your schedule, we’d love to have you as a part of our SAIL volunteer team.


© 2018 SAIL (Sharing Active Independent Lives)
6209 Mineral Point Rd., Ste 210 (Inside Oakwood Village)
Madison, WI 53705 (View map)

SAIL™ is a non-profit program of AgeBetter Inc., in collaboration
with Attic Angel Association and Oakwood Village.
Office hours M-F 8:00 a.m. - 4:30 p.m.